Return and Refund Policy

At Navanya Jewels, your satisfaction is our priority. Please read our return and refund policy carefully.

Eligibility for Returns

Items can be returned within 7 days of delivery, provided they are unused, undamaged, and in their original packaging with all tags intact.

The following items are not eligible for return: customised or personalised jewellery, items marked as final sale, and items damaged due to misuse.

To initiate a return, contact us at navanyajewels24@gmail.com with your order number and reason for return. We will guide you through the process.

Once we receive and inspect the returned item, refunds will be processed within 5-7 business days to your original payment method.

We offer exchanges for items of equal or greater value, subject to availability.

Return shipping costs are to be borne by the customer unless the item received was defective or incorrect.

For return and refund queries, contact us at navanyajewels24@gmail.com or call 7018377073.