Terms & Conditions
Welcome to Navanya Jewels. By accessing or purchasing from our store, you agree to the following terms.
Order Acceptance
All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion.
Pricing
All prices are listed in Indian Rupees (INR) and are subject to change without notice. Taxes may apply as per Indian law.
Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mohali, Punjab.
Privacy Policy
At Navanya Jewels, we are committed to protecting your privacy.
Information We Collect
We collect information you provide when placing orders, creating an account, or contacting us — including your name, email address, phone number, and shipping address.
How We Use Your Information
Your information is used to process orders, send updates, improve our services, and communicate about products and promotions.
Cookies
We use cookies to enhance your browsing experience. You may disable cookies in your browser settings.
Third-Party Sharing
We do not sell your personal data. We may share information with trusted third parties solely to fulfil your orders.
Shipping Policy
At Navanya Jewels, we strive to deliver your jewellery safely and on time.
Processing Time
Orders are processed within 2-3 business days after payment confirmation.
Delivery Time
Standard delivery within India takes 5-7 business days.
Shipping Charges
Free shipping on orders above ₹999. A flat shipping fee applies to orders below this amount.
Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
Delays
Navanya Jewels is not responsible for delays caused by courier partners, weather conditions, or other unforeseen circumstances.
Return & Refund Policy
At Navanya Jewels, your satisfaction is our priority.
Eligibility for Returns
Items can be returned within 7 days of delivery, provided they are unused, undamaged, and in original packaging with all tags intact.
Non-Returnable Items
Customised jewellery, final sale items, and items damaged due to misuse are not eligible for return.
Refunds
Once we receive and inspect the returned item, refunds will be processed within 5-7 business days to your original payment method.
Exchanges
We offer exchanges for items of equal or greater value, subject to availability.
Return Shipping
Return shipping costs are borne by the customer unless the item received was defective or incorrect.
Contact Us
For any queries, contact us at navanyajewels24@gmail.com or call 7018377073.